JBRBPE · HERE TO HELP

Support & Grievances

We aim to resolve every concern with care, clarity and a defined next step. Choose the level that matches where you are in the process.

01 clear starting point07 working-day response30 days before RBI escalation

LEVEL 1 · JBRBPE

Lodge a complaint

Start with JBRBPe and give us the details we need to review your concern.

Reply within 7 working days

WRITE TO US

Use the subject “Complaint & Grievance Register”. Complaints are resolved within 7 working days after review.

Nodal Grievance Officer: Ripon Kumar Biswas
Direct email: ripon@jbrbpe.in
Office address: PO-GHURNI, Dr. Sachin Sen Road, Nabadwip, Nadia, West Bengal 741103

LEVEL 2 · LENDING PARTNER

If you are not satisfied with our response, or do not hear from us within 7 days, contact the lending partner directly.

LENDING PARTNER GRIEVANCE OFFICER

Phone: +91 9289119401
Email: grievance@saloracapital.com
Address: 1st Floor, Commerz II, CTS No 95 4 B 3 & 4 590, Oberoi Garden City, Off Western Express Highway, Goregaon East, Mumbai, Maharashtra, India, 400063

LEVEL 3 · RBI OMBUDSMAN

You may approach the RBI Ombudsman if your complaint has not been resolved within 30 days.